Policies and processes
Assessment Feedback Policy
Booking assessments policy
Please click here to view the booking assessments page, which includes the Booking assessments policy.
If you are unhappy in any way with the teaching of your qualification then please inform your tutor in the first instance. You should also familiarise yourself with your accredited study centre’s student charter and/or grievance procedure.
If you are still not satisfied and want to make a formal complaint then we advise that you do this in writing direct to the Course Manager at your study centre and that you send a copy to The Chartered Institute of Marketing’s Awarding Body. We will follow up all written complaints.
Customer Service Policy
CIM is committed to assisting all its customers, aiming to provide a service that is responsive, helpful, effective and efficient.
We are committed to respecting the personal data you supply to us. The information we collect will be relevant to the purposes for which it is to be used and we will do our utmost to ensure that such data will be accurate, complete and kept up to date. Whenever personal data is obtained from you, you will have access to information as to how that data will be used.
All other communications from us will be dependent on your “Preferences” that you choose when you applied to become a CIM studying member. These can always be changed by logging onto the web site and going to My CIM My Details, Preferences.
Promotional email communications will include an unsubscribe option in order for you to be at ease when signing up and so that it is easy for you to change your mind. However, please note that the studying member e-news and study alerts may not include these options as they provide essential information for your studies, without which you may miss out on important information regarding assessments and updates to your qualification.
Please note that calls to our customer contact centre may be monitored for training purposes.
As a studying member your personal information will be shared with your chosen accredited study centre.
If you are an international studying member then your personal information will be passed to your local branch or regional office.
Extension and deferral processes
Malpractice by studying members is described below, but is not limited to these statements.
CIM reserves the right to deem as malpractice other acts that might occur.
Plagiarism and collusion
Plagiarism and collusion are serious offences and any student found to be copying someone else’s work or using work from another source without recognising and disclosing that source will be penalised. Consequently, you are asked to sign a declaration form to say that you have identified and acknowledged all sourced material. Situations where plagiarism and/or collusion are suspected will be taken very seriously and work will be reviewed by the senior examiner and/or another senior academic. Anyone found to be in breach of these regulations may be subject to one or more of the following sanctions:
- Disqualification from membership.
- Refused award of the unit or qualification.
- Disqualification from other CIM assessments/qualifications.
- Refused right to re-take units/qualifications.
It is the student’s responsibility to ensure that he/she understands what constitutes an academic offence, and in particular what constitutes plagiarism and collusion and how to avoid them.
Reasonable adjustments and special consideration policy
Resubmission policy for ‘Marketing Leadership and Planning’, and ‘Leading Marketing’
With the exception of Marketing Leadership and Planning and Leading Marketing, CIM does not permit resubmissions for assignment-based units. Students who have not passed an assignment-based assessment must complete a new brief, relating to the appropriate session.